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Management Systems · ISO/IEC 20000-1 IT Service Management

The international standard for IT service management systems, demonstrating reliable, well-governed service delivery.
Book a ISO 20000 assessment

Issued by

ISO / IEC

Typical timeline

12-18 weeks

Assessed by

Accredited certification body

Validity

3-year certificate, annual surveillance

Overview

  • 01Managed service and IT outsourcing providers
  • 02Internal IT organizations
  • 03Cloud operations teams

Requirements

  1. 01Service management systemPolicy, objectives and planning for services.
  2. 02Service deliveryCatalog, SLAs, capacity and availability management.
  3. 03Resolution & fulfillmentIncident, request and problem management.
  4. 04Control processesChange, release and configuration management.

Our approach

Week 1

01

Scope

We learn your product, your buyers and your deadlines, then fix the exact frameworks, boundaries and systems in scope.

Weeks 2-3

02

Assess

Control-by-control gap assessment against every target framework at once, with a single prioritized findings register.

Weeks 3-10

03

Remediate

Policies written, controls implemented, evidence automated. We work inside your tools, Jira, GitHub, AWS, Google Workspace.

Weeks 10-14

04

Audit

Mock audit, auditor selection and fieldwork coordination. Your independent auditor issues the report; we sit beside you until they do.

Year-round

05

Sustain

Continuous monitoring, quarterly testing and a renewal calendar that never surprises you.

Customer story

PHParallax HealthBoston, US
Sample

3

Frameworks in one program

Three frameworks, one fieldwork window, zero engineering fire drills.

SOC 2ISO 27001HIPAA

FAQ

Typical timeline: 12-18 weeks, depending on scope, maturity and team availability. We'll give you a firm plan after a two-week scoping and gap assessment.

Yes, that's our specialty. ISO 20000 shares substantial control overlap with ISO 27001 and ISO 9001, so we build one control set and map evidence across all of them.

Next framework

ISO 22301

Management SystemsISO

End of the thread

A 30-minute call with a senior practitioner. You leave with a plan either way.

Book a consultationcontact@secureknots.com

We handle audit readiness and auditor coordination. Your SOC reports and ISO certificates are always issued by independent, accredited auditors.

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